This Privacy Policy explains how NativeMind (“we”, “us”) handles personal information when you use the DealApp mobile apps and website (the “Service”).
1. Information we collect
| Category | Examples | Source |
|---|---|---|
| Identifiers | name or nickname, email address, account ID, Apple / Google sign-in identifier, device push token, IP address | you, your device, Apple / Google |
| Profile information | photo, city, languages, interests; for Experts also bio, credentials, categories, rates and schedule | you |
| Commercial information | wallet top-ups, holds, charges, refunds, payouts, bookings and Session history | the Service, Stripe |
| Communications | chat messages and files in Sessions, messages to Lucy, support requests, reviews | you |
| Financial / verification (Experts) | identity verification status and payout account status; Stripe holds the underlying documents and bank details | Stripe |
| Internet activity | app version, device model, logs of actions in the app, crash data | your device |
We do not receive or store your full card number — payments are processed by Stripe. Video and voice Sessions are not recorded.
Content you share in a Session may include sensitive information (for example, about your health). We use it only to provide the Service to you.
2. How we use information
- create and secure your account;
- match you with Experts (including through Lucy), run bookings and Sessions, and deliver messages;
- process wallet top-ups, holds, charges, refunds and Expert payouts;
- verify Experts and moderate profiles and reviews;
- provide support, prevent fraud and abuse, and comply with law;
- send service notifications (bookings, reminders, payments). We send marketing messages only if you opt in, and you can opt out at any time.
3. Who we share information with
- The other party to your Session — what is needed to hold the Session (in anonymous mode, only your nickname).
- Service providers acting on our behalf: Stripe (payments, Expert onboarding and payouts), hosting and infrastructure providers, push-notification services of Apple and Google, sign-in with Apple and Google, and an AI model provider that processes messages you send to Lucy.
- Authorities when required by law, or to protect the safety of people.
- A successor in a merger or acquisition, under this Policy.
We do not sell your personal information and do not share it for cross-context behavioral advertising. We have not done so in the past 12 months.
4. Where your data is stored
DealApp is operated from Thailand. For now, the DealApp database — including the personal information of US users — is stored on servers located in Russia. The Service runs as a single platform for all regions at this stage. We protect the data with encryption in transit, access controls and backups, and we may move US users’ data to another region in the future; we will update this Policy if we do. By using the Service you understand that your information will be transferred to and processed in Russia and in Thailand, where data-protection laws may differ from those in your state.
5. How long we keep it
We keep account information while your account is active. After you delete your account (with a 30-day grace period) we delete or de-identify your information, except records we must keep for tax, accounting, fraud-prevention or legal reasons, which are kept for as long as the law requires.
6. Your choices and rights
All users can access and update profile information in the app, turn on anonymous mode, manage notifications, and delete their account in Settings.
California residents (CCPA / CPRA). You have the right to:
- know what personal information we collect, use and disclose, and get a copy of it;
- request deletion of your personal information;
- correct inaccurate personal information;
- opt out of the sale or sharing of personal information (we do not sell or share it);
- limit the use of sensitive personal information (we use it only to provide the Service);
- not be discriminated against for exercising these rights.
Residents of other states with consumer privacy laws (for example Colorado, Connecticut, Virginia, Texas) have similar rights, and you may appeal a decision on your request by replying to our response.
To make a request, email us with the subject “Privacy request” from the address linked to your account, or use the in-app Support. We verify requests by confirming control of your account, respond within 45 days, and accept requests from an authorized agent with your signed permission.
7. Children
The Service is for adults 18 and over. We do not knowingly collect information from children under 13; if we learn we have, we delete it.
8. Security
We use encryption in transit, role-based access for staff, audit logs for administrative actions and regular backups. No system is perfectly secure, so please keep your sign-in methods protected.
9. Changes
We will post updates here and notify you in the app about material changes.
10. Contact
Privacy questions and requests: see the contact details below.
Operator
- Operator
- NativeMind full legal name to be confirmed
- Registered in
- Thailand · Tax ID 0505568015371
- Registered address
- to be confirmed
- Contact
- support@dealapp.nativemind.us