These Terms of Service (“Terms”) govern your use of the DealApp mobile apps and website (the “Service”), operated by NativeMind, a company registered in Thailand (“NativeMind”, “we”, “us”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. What DealApp is
1.1. DealApp is a marketplace that connects people (“Clients”) with independent professionals (“Experts”) for paid one-to-one consultations by video, voice or chat (“Sessions”).
1.2. Experts are independent providers, not employees or agents of NativeMind. Each Session is an agreement between the Client and the Expert. NativeMind provides the platform and collects payments on the Expert’s behalf.
1.3. DealApp is not an emergency service and does not provide medical, legal or other professional services itself. Content from an Expert is that Expert’s own opinion. If you are in danger, call 911 (or 988 for the Suicide & Crisis Lifeline).
1.4. Lucy, the in-app AI assistant, only helps you choose an Expert. Lucy’s suggestions are not professional advice.
2. Accounts
2.1. You must be at least 18 years old to use the Service.
2.2. You can sign in with email (one-time code), Sign in with Apple or Sign in with Google. Keep your account secure and do not share it.
2.3. You may turn on anonymous mode so Experts see a nickname instead of your name and photo.
3. Prices and the wallet
3.1. Experts set their own rates: per minute, per 30 minutes, per 60 minutes, or as a package. Prices are shown in US dollars before you book.
3.2. You fund your DealApp wallet by card. Card payments are processed by Stripe; we never see or store your full card number.
3.3. The wallet is a prepaid balance used only to pay for Sessions on DealApp. It is not a bank account and does not earn interest.
3.4. When you book or start a call, the Session price is held in your wallet: the full price for fixed-length Sessions and packages, or 15 minutes at the per-minute rate for per-minute bookings. To call now, your balance must cover at least 5 minutes at the per-minute rate, or the full price of a fixed-length Session.
3.5. After the Session you are charged only for the time actually used — per started minute on per-minute rates, or the fixed price for fixed-length Sessions. The rest of the hold is released immediately.
3.6. During per-minute calls the hold grows as the call continues. If your balance is about to run out, the app warns you so you can top up; at zero the call ends.
3.7. You may withdraw an unused wallet balance to your original payment method where the app offers it. Processing may take up to 10 business days.
4. Experts
4.1. Experts must complete identity and payout verification through Stripe Connect and pass our profile review before they can be paid.
4.2. Experts are responsible for the accuracy of their profiles, for holding any licence their field requires, and for the quality of their Sessions. Experts must not take payment outside DealApp for clients met on DealApp.
4.3. Session payments are credited to the Expert’s balance after the Session, minus the platform fee shown in the app at the time of the charge, and are paid out through Stripe automatically above a threshold or on request.
5. Conduct
You agree not to harass, threaten or deceive others; not to share illegal content; not to record a Session without the other party’s consent; and not to misuse the Service. We may suspend accounts that break these Terms.
6. Cancellations and refunds
| Situation | What happens to the hold |
|---|---|
| Client cancels before the Expert’s free-cancellation window (1, 12 or 24 hours before the start) | Released in full |
| Client cancels inside the window, or does not show up | 50 % of the Session price is charged (for per-minute bookings, 50 % of 15 minutes); the rest is released |
| Expert cancels, is blocked, or does not join within 10 minutes of the start | Released in full; the Client is offered similar Experts |
| Session cannot happen because of a problem on our side | Released in full |
If a call drops and does not reconnect within 60 seconds, only the time actually used is charged. If you believe a Session was not delivered as described, contact Support within 7 days; we review complaints within 10 business days and may refund to your wallet.
These defaults may change; the rules that apply to a booking are shown in the app before you confirm it.
7. Reviews
Clients can review an Expert only after a completed Session. We may hide reviews that are unlawful or break these Terms.
8. Disclaimers and limitation of liability
The Service is provided “as is”. To the maximum extent permitted by law, NativeMind is not liable for the advice given by Experts or for decisions you make based on it, and our total liability for any claim is limited to the amount you paid for the Session in question. Nothing in these Terms limits liability that cannot be limited by law.
9. Ending your account
You can delete your account in Settings. Before deletion, withdraw your wallet balance or confirm that you give it up. We may suspend or end accounts that violate these Terms.
10. Governing law and disputes
To be confirmed by counsel before publication.
11. Changes
We may update these Terms. We will post the new version here and, for material changes, notify you in the app. Changes do not affect Sessions already paid for.
12. Contact
Questions about these Terms: see the contact details below or the Support page.
Operator
- Operator
- NativeMind full legal name to be confirmed
- Registered in
- Thailand · Tax ID 0505568015371
- Registered address
- to be confirmed
- Contact
- support@dealapp.nativemind.us